Reframe Nutrition (RN) provide naturopathy and nutrition advice, recipes, eBooks, various products, merchandise. These Terms and Conditions affect your legal rights and obligations in relation to this website and our services. In these Terms “you” and your” means the individual accessing and using this website and our services. By visiting this website, purchasing from our e-shop, subscribing to our mailing list, or utilising our services, you agree you have read, understood and accept these Terms and agree to be bound by all applicable laws governing the website. If you do not agree to be bound by these Terms and such laws, please do not access or use this website, or engage with our services You should read these Terms carefully prior to confirming your purchase. If you have any questions relating to these Terms, please contact us prior to making your purchase as confirming your order constitutes acceptance of these Terms. We may amend these Terms from time to time without prior notice. You are responsible for ensuring you have read the most up-to-date version as your continued use of the website represents your agreement to be bound by these Terms Changes to these Terms will apply to purchases, subscriptions or bookings made after the change is made.

 

General Terms & Conditions

Consultation Agreement Contract

By accepting and paying for your initial consultation the client agrees to the following with Reframe Nutrition.

You will discuss and agree the support you require from Reframe Nutrition in your first session, and review the progress and focus of your work together as you go along. You may decide to end your work together at this point or continue working together on a more ad-hoc basis.

The initial session is 60 minutes in length, and follow-up sessions last 30 minutes. Longer sessions, and more frequent sessions, can be negotiated if you require more intensive support. If you are late for an appointment the session will still end at the arranged time.

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Payment

You are required to pay for sessions, which are missed or cancelled, with less than 24 hours’ notice. Please note we require a 50% deposit upon booking your appointment. You will receive an invoice at the time of booking the consultation.

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Cancellation Policy

It is important that you attend sessions regularly. However, if you do need to cancel an appointment please let Reframe Nutrition know as soon as possible. You can do this in advance in a session.

If you miss a session without prior discussion it will be assumed you no longer require the sessions and your contract will be terminated. If you can cancel or postpone your appointment with as much notice as possible that gives someone else the opportunity to take that appointment time.

 

If an appointment is cancelled within 24 hours of your appointment, your 50% deposit will not be refunded. This is a result of practitioner preparations, as well as the client waiting list. 

 

Consultation Refunds

If you pay for a program or package deal and wish to cancel your follow-up appointments after the first session, a 50% refund will be issued. If follow-up appointments for a program or package deal are not used within 3 months from your initial appointment date no refunds will be given as it will be assumed you no longer require the sessions and your contract will be terminated. If you pay for an initial nutrition consultation prior to your appointment date and decide to cancel your appointment with less than 24 hours’ notice 50% of your appointment fee will be withheld, and 50% will be returned to you.

 

Confidentiality

Clients of Reframe Nutrition are confidential plus all discussions within clinic sessions.  There are, however, some limits and exceptions to confidentiality. If Reframe Nutrition has serious concerns about your safety or the safety of another person normal confidentiality may be lifted.

Problems & Complaints

If you are having a problem with Reframe Nutrition, or the service, which you have not been able to resolve please provide written details of the concern.

 

Working on Zoom, Phone & FaceTime

It is your responsibility to have a working internet connection for all Zoom and FaceTime sessions. You will be charged for scheduled sessions if Reframe Nutrition is waiting for your call, but you are unable to connect online. We will call you for any phone sessions on a New Zealand landline or mobile number if you are in New Zealand.

 

The Nutritional Therapy Descriptor

Nutritional therapy practitioners use a wide range of tools to assess and identify potential nutritional imbalances and understand how these may contribute to an individual’s symptoms and health concerns. This approach allows them to work with individuals to address nutritional balance and help support the body towards maintaining health. Nutritional therapy is recognised as complementary medicine. It is relevant for individuals with chronic conditions, as well as those looking for support to enhance their health and wellbeing.

Nutritional therapists are not permitted to diagnose or claim to treat medical conditions. Nutrition advice is not a substitute for professional medical advice and/or treatment. Practitioners never recommend nutritional therapy as a replacement for medical advice and always refer any client with ‘red flag’ signs or symptoms to their medical professional. They will also frequently work alongside a medical professionals and will communicate with other healthcare professionals involved in the client’s care to explain any nutritional therapy programme that has been provided.

 

The Client understands and agrees to the following:

I am responsible for contacting my general practitioner (GP) about any health concerns.

I give permission for you to contact my GP regarding any agreed aspects of my case: YES

If I am receiving treatment from my GP, or any other medical provider, I should tell him/her about any nutritional strategy provided by my nutritional practitioner (Reframe Nutrition). This is necessary because of any possible reaction between medication and the nutritional program

It is important that I tell my nutritional practitioner (Courtney van der Scheer) about any medical diagnosis, medication, herbal medicine, or food supplements, I am taking as this may affect the programme.

If I am unclear about the agreed program/food supplement doses/time period, I should contact my nutritional practitioner (Courtney van der Scheer) promptly for clarification.

I must contact my nutritional practitioner (Courtney van der Scheer) should I wish to continue any specified supplement program for longer than the originally agreed period, to avoid any potential adverse reactions.

Recording consultations using any form of electronic media is not allowed without written permission by both Reframe Nutrition and you the client.

 

Reframe Nutrition Website Disclaimers

These terms and conditions apply to the use of the website reframenutrition.co.nz (including any mobile versions or applications) (“website”). By using the website, or purchasing services from Reframe Nutrition you confirm that you agree to these terms and conditions (as they may be amended from time to time with or without notice). If you do not agree to be bound by these terms and conditions, you must not use the website or purchase services from us.

The term ‘us’ or ‘we’ refers to the owner of the website, Courtney van der Scheer Naturopathy, and the “website” refers to the site at url: www.reframenutrition.co.nz The term ‘you’ refers to the user or viewer of our website.

 

Medical disclaimer

Information on reframenutrition.co.nz and related materials are provided for educational and informational use only which does not constitute medical advice. The information is not tailored to individual circumstances, it is not intended to be, and should not be used as a substitute for medical advice. In using this website or our services, you must use your own judgment and common sense.

 

Content

If you think you may be suffering from any medical condition or have any concerns at all about your physical or emotional health or well-being, please refer yourself immediately to your GP or a medical professional. The information contained on this website and related social networking feeds is not intended to be an alternative to medical advice from your doctor or another professional healthcare provider, and should not be used as such. If you have any specific questions about any medical matter you should consult your doctor or another professional healthcare provider. You should never delay seeking medical advice, disregard medical advice, or discontinue medications or medical treatment because of any information disseminated or linked to Courtney van der Scheer Naturopathy.

Commentary and other materials posted on our website are not intended to amount to advice on which reliance should be placed. We, therefore, disclaim all liability and responsibility arising from any reliance placed on such materials by your visit to our website, or by anyone who may be informed of any of its contents.

From time to time, this website may also include links to other websites which are not under the control of Courtney van der Scheer. We have no control over the nature, content and availability of those sites. These links are provided for your convenience to provide further information. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them. We have no responsibility for the content of the linked website(s).

 

Privacy Policy

Reframe Nutrition(RN) is committed to protecting and respecting your privacy.

The following Privacy Policy details information on when and why we collect your personal information, how we use it, the limited conditions under which we may disclose it to others and how we keep it secure.

Please read the following carefully to understand our views and practices regarding your Data and how we will treat it. This covers, without limitation, your interaction with and use of our Reframe Nutrition website, reframenutrition.co.nz, and any component element or part of that website, including RN newsletters, email marketing and any of our other Services, whether interacting with and/or using our Services as a consumer or while in the course of work or in any other business or enterprise capacity, context or environment. By using our website, or other properties you consent to the collection and use of the information you provide to us, as outlined in this Privacy Policy.

If we change our Privacy Policy, we will publish those changes on this page. If you have any questions or concerns about our collection, use or disclosure of your personal information, please contact us at Courtney@reframenutrition.co.nz

 

What this privacy policy is all about:
RN wants to give you the best service possible. In order to achieve this, when you interact with us be it on our website, within our app or when you subscribe to our newsletter, we will gather information on you in order to improve these interactions. Some of this data you will formally give us like your email address; other information may be anonymously gathered. The below summarises how you may interact with us and how we treat your data. Please take time to understand this as it will affect how your data is managed and what you need to do if you have any questions or make any changes.

Collection and use of personal information:
Personal information means any information that may be used to identify you, such as your name, title, phone number, email address, or postal address.

Browsing our website:
In general, you can browse this website without giving us any personal information. We use several products to analyse traffic to our website in order to understand our visitors’ needs and to continually improve our site for them, such as Google Analytics. We collect only anonymous, aggregate statistics. There are some services on our website that require you to be registered. For example, to receive our newsletter or purchase products from our online store. As part of the registration process, we collect your personal information. We use this information to send you newsletters if you’ve opted-in to receive them, and to fulfil orders from our shop. We will never sell, rent or trade email lists with other companies and businesses for marketing purposes.

Social media and other platforms:
We use social media and other similar platforms such as Instagram or Facebook to interact with our customers. When this happens you will have a direct relationship with these platforms and agree to their terms of use. We only have information that you have agreed for us to access through these platforms. We are not responsible for these platforms and how they manage your data. Should you have any privacy related questions please contact them. If you have any questions about our social media activity please contact us at courtney@reframenutrition.co.nz

 

Newsletters, competitions & marketing preferences:
You can subscribe to our newsletters and marketing materials though our apps, websites and other channels and this includes entering competitions through, or subscribing (opting-in) to in to receive information from us through other channels.

You can always unsubscribe to our newsletter or marketing materials at any time, by clicking the unsubscribe link at the bottom of any of our newsletter emails or by emailing courtney@reframenutrition.co.nz

 

Disclosure of your data:
To provide our services to you, we may share your Data with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries from time to time.

 

Your rights:
RN may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites. You also have the right to access and receive a copy of information held about you, to request the erasure or correction of your information, to object to the processing of your information or to restrict such processing, and to request the transfer of your data. Where we rely on your consent, you have the right to withdraw that consent at any time.

 

Product Returns & Refunds

If you want to return your online purchase, please email health@reframenutrition.co.nz  Let us know why you would like to return an item and attach your order number.

Returns requests must be made within 7 days from order delivery.

 

eBooks  

All eBook sales are final and no refunds will be issued.

 

Intellectual Property Rights

This website, its contents, including all recipes, eBooks, its features and functionality are either owned by us, the people we licence such material from, or the provider of such material and are protected by New Zealand law. No right, title or interest in or to this website or any content, features or functionality on this website is transferred to you. 

Any use of this website or its contents not expressly permitted by these Terms is a breach of these Terms and may also violate copyright, trademark and other laws. You are not permitted to copy, reproduce, alter, modify, create derivative works, publicly display, broadcast or stream any content from our website, including our recipes, without our prior express written permission. 

If you wish to make any use of material on this website or our recipes, you must first seek approval from us, which approval may be granted or withheld at our discretion. Where we provide a link on this website to a third party’s website, the use of that third party website is governed by the terms set out by that third party. We do not accept any responsibility or liability for your use of any third party websites.